Hybrid Customer Integration & Onboarding Specialist

SYNNEX Corporation; Basingstoke; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Parental & family leave

Job summary

TD SYNNEX in the UK is hiring a customer-focused Ecommerce integration specialist to help customers transition to electronic platforms and digital solutions, delivering smooth integrations and an exceptional experience.

You’ll work with customers, IT, operations and commercial teams to onboard, test, support and continuously improve our TD SYNNEX digital trading solutions, including EDI, API and XML integrations.

Qualifications

• Experience in customer integration, ecommerce, digital transformation, or related roles.
• Understanding of electronic integration technologies such as EDI, API, XML.
• Strong problem-solving and analytical skills.
• Excellent communication with technical and non-technical audiences.
• Ability to manage multiple priorities and work with cross-functional teams.
• Experience onboarding, implementation, or integration projects would be advantageous.

Responsibilities

• Act as the primary contact for customers implementing TD SYNNEX digital trading and integration solutions.
• Work with customers to understand requirements and recommend electronic trading solutions.
• Support transitioning from manual or legacy processes to electronic platforms.
• Define, document, and validate customer integration and business process requirements.
• Collaborate with stakeholders to deliver integration projects.
• Configure, test, and validate customer integrations (EDI, API, XML, web portals).
• Troubleshoot issues during implementation and rollout.
• Deliver training and adoption workshops for electronic solutions.
• Provide ongoing technical guidance as a trusted advisor.

Skills

Customer focus

Ecommerce integration

EDI

API

XML

Problem solving

Communication

Cross-functional teamwork

Onboarding

Tools

EDI

XML

API

Job description

TD SYNNEX in the UK is hiring a customer-focused Ecommerce integration specialist to help customers transition to electronic platforms and digital solutions, delivering smooth integrations and an exceptional experience.

You’ll work with customers, IT, operations and commercial teams to onboard, test, support and continuously improve our TD SYNNEX digital trading solutions, including EDI, API and XML integrations.