Global IT Systems & Support Analyst

Eakin Healthcare Group; Newtownards; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Blended Working

Bonus

25 days holiday + bank holidays

Wellbeing Programme

Pension

Life Assurance

Cycle to Work Scheme

Referral Scheme

Free Parking

Job summary

Eakin Healthcare Group is seeking a Digital Systems Analyst to join our Digital Solutions Team in Comber. The role supports end-user IT services across UK and international sites, delivering deskside and remote support, while maintaining system stability and security.

Based at our Comber facility, you will manage deployments, document processes, and contribute to continuous improvement, working with Windows 11, Microsoft 365, AD/Entra ID, and security policies.

Qualifications

• At least one year of hands-on experience in an end-user support role or computer operations environment.
• Strong technical knowledge of Windows 11.
• Proven experience supporting Microsoft 365 applications.
• Experience managing deployments and rollouts of PCs, phones, tablets and peripherals.
• Experience of Active Directory and Microsoft Entra ID user administration.
• Excellent understanding of PC hardware setup.
• Solid understanding of LAN and WAN technologies, including TCP/IP.
• Excellent telephone manner and strong written and verbal communication skills.
• Ability to work accurately with detailed information and a high level of attention to detail.
• Ability to use initiative and manage work effectively.

Responsibilities

• Provide deskside first-line and remote second-line IT support, escalating tickets as needed.
• Diagnose and resolve hardware, software, connectivity and network issues (VPN, LAN, Wi-Fi).
• Support Windows and macOS, Microsoft 365 apps, and enterprise IT tools.
• Provide training and create/update knowledge base articles for users.
• Support onboarding/offboarding, including IT setup and account provisioning.
• Maintain IT security policies and procedures to protect data.

Skills

End-user support

Windows 11

Microsoft 365

Device deployments

Active Directory

Entra ID

PC hardware

Networking

Communication

Attention to detail

Proactive

Tools

ITIL

Intune

Windows Autopilot

Sage X3

SharePoint

ERP systems

Job description

Eakin Healthcare Group is seeking a Digital Systems Analyst to join our Digital Solutions Team in Comber. The role supports end-user IT services across UK and international sites, delivering deskside and remote support, while maintaining system stability and security.

Based at our Comber facility, you will manage deployments, document processes, and contribute to continuous improvement, working with Windows 11, Microsoft 365, AD/Entra ID, and security policies.