Hybrid Digital Support Specialist (Web & Forms)

Royal Borough of Windsor and Maidenhead; Thatcham; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working

LG Pension scheme

AVC scheme

Free parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts for retailers

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a Digital Support Officer for a full-time fixed-term role (up to 12 months) to cover maternity leave. The position offers hybrid working and a salary of £30,193 - £34,104 per annum.

You will join the IT Digital team, helping to maintain the website and online forms, and act as the escalation point for first-line enquiries, delivering reliable digital services to customers.

Qualifications

• Good general knowledge of IT and technology.
• Excellent organisational and time-management skills.
• Ability to plan, deliver and monitor tasks in accordance with deadlines.
• Self-motivation and ability to work on own initiative.
• Customer-centric approach with attention to detail.

Responsibilities

• Maintain and develop the website and online forms/workflows.
• Serve as escalation point for first-line enquiries and communicate with customers.

Skills

IT knowledge

Time management

Organisation

Planning & delivery

Customer focus

Job description

The Royal Borough of Windsor and Maidenhead is seeking a Digital Support Officer for a full-time fixed-term role (up to 12 months) to cover maternity leave. The position offers hybrid working and a salary of £30,193 - £34,104 per annum.

You will join the IT Digital team, helping to maintain the website and online forms, and act as the escalation point for first-line enquiries, delivering reliable digital services to customers.