Hybrid Digital Support Officer — 12‑Month FTC

Kirklees Metropolitan Council; Thatcham; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Annual leave 32 days

Hybrid working

LGPS life cover

Free parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Retail discounts

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a Digital Support Officer to join the IT team on a full-time, fixed-term basis up to 12 months. The role offers hybrid working and a salary of £30,193 – £34,104 per annum.

The post involves maintaining the website, developing online forms and workflows, and handling first-line enquiries with a customer-centric approach. A small IT team reports to a Senior Digital Development Officer.

Qualifications

• Good general knowledge and understanding of IT and technology.
• Excellent organisational and time-management skills.
• Self-motivated and capable of working on own initiative.
• Customer-centric attitude.

Responsibilities

• Help maintain and develop the website and associated systems, including online forms and workflows.
• Act as an escalation point for first-line enquiries and communicate with customers as needed.

Skills

IT knowledge

Customer focus

Time management

Initiative

Job description

The Royal Borough of Windsor and Maidenhead is seeking a Digital Support Officer to join the IT team on a full-time, fixed-term basis up to 12 months. The role offers hybrid working and a salary of £30,193 – £34,104 per annum.

The post involves maintaining the website, developing online forms and workflows, and handling first-line enquiries with a customer-centric approach. A small IT team reports to a Senior Digital Development Officer.