Hybrid Digital Support Officer: Web & Forms Admin

The Royal Borough of Windsor & Maidenhead; Thatcham; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

Local Government Pension scheme with 3

Life cover

Additional Voluntary Contribution (AVC

Free employee parking

Give As You Earn scheme

Instant Reward Scheme

Employee Assistance Programme

Discounts and deals with retailers,gym

Job summary

The Royal Borough of Windsor & Maidenhead is seeking a Digital Support Officer for a full-time, fixed-term role up to 12 months to cover maternity leave. The position offers hybrid working and a salary of £30,193 - £34,104 per annum.

You will join a small IT team, helping maintain the website and online forms, and acting as an escalation point for first-line enquiries, communicating with customers as needed.

Qualifications

• Self-motivated and able to work on their own initiative.
• Excellent organisational and time-management skills.
• Ability to plan, deliver and monitor tasks to deadlines.
• A good general knowledge of IT and technology.
• Customer-centric approach with attention to detail.

Responsibilities

• Help maintain and develop the website and associated systems, including the development and maintenance of online forms and workflows.
• Act as an escalation point for first-line enquiries and communicating with customers as needed.

Skills

Self-motivation

Organisational skills

Time management

IT knowledge

Customer focused

Job description

The Royal Borough of Windsor & Maidenhead is seeking a Digital Support Officer for a full-time, fixed-term role up to 12 months to cover maternity leave. The position offers hybrid working and a salary of £30,193 - £34,104 per annum.

You will join a small IT team, helping maintain the website and online forms, and acting as an escalation point for first-line enquiries, communicating with customers as needed.