Hybrid Digital Operations Manager - Scale & Deliver

Pharmacy2U Ltd; Greater London; Híbrido; GBP 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive contributory pension

Occupational sick pay

Long-service awards

Cycle to Work and Green Car schemes

Private healthcare insurance

Employee Assistance Programme

Discount gym access

Descripción de la vacante

Pharmacy2U Ltd. is seeking a Digital Operations Manager to lead our digital operations, drive efficiency and resilience, and oversee key partnerships and procurement activities. The role requires coordinating cross-functional teams and managing B2B processes within a busy online pharmacy environment.

You will work in a hybrid schedule in Central London, with core hours 09:30–16:00, and participate in an out-of-hours rota as needed. DOE salary and extensive benefits offered.

Responsabilidades

• Build and manage strong relationships with internal and external stakeholders, ensuring alignment and operational excellence.
• Oversee digital operations, driving efficiency, scalability, and continuous improvement across business processes.
• Manage B2B billing, financial reconciliation, and operational reporting to ensure accuracy and performance.
• Lead operational projects, risk assessments, service launches, and User Acceptance Testing (UAT) to deliver successful outcomes.
• Develop and maintain business continuity plans, ensuring resilience during operational disruptions and peak trading periods.
• Oversee white-label partnerships, fulfilment operations, supplier relationships, and service performance.
• Manage forecasting, stock availability, and supply chain collaboration to minimise disruption and optimise customer experience.
• Ensure smooth day-to-day operations, maintaining process documentation, operational standards, and compliance requirements.
• Support store and pharmacy operations, including service rollouts, opening hours management, vaccination services, and collection propositions.
• Drive digital transformation initiatives, including paperless solutions, automation, and process optimisation.
• Manage drug pricing, rebates, procurement activity, and supplier negotiations to maximise commercial performance.
• Oversee last-mile delivery partnerships, logistics operations, and regulatory compliance, including Windsor Framework requirements.
• Collaborate with laboratory, healthcare, and NHS partners to improve service delivery, operational performance, and customer outcomes.

Descripción del empleo

Pharmacy2U Ltd. is seeking a Digital Operations Manager to lead our digital operations, drive efficiency and resilience, and oversee key partnerships and procurement activities. The role requires coordinating cross-functional teams and managing B2B processes within a busy online pharmacy environment.

You will work in a hybrid schedule in Central London, with core hours 09:30–16:00, and participate in an out-of-hours rota as needed. DOE salary and extensive benefits offered.