Hybrid Digital Communications Engineer

GMCA; Westhoughton; Hybrid; GBP 39,000 - 43,000; Full time

Job summary

GMCA is seeking a Digital Communications Engineer to join its Digital Team in delivering and supporting communications technologies across the organisation.

You will manage, support and develop digital communications platforms including Cisco UC, Telephony, Contact Centre, Mobile devices, Radio systems, and Audio-Visual solutions, ensuring reliable, resilient and secure services while aiding projects to improve efficiency and user experience.

Qualifications

• Educated to degree level in a relevant area or equivalent.
• Professional qualification and CPD evidence.
• ITIL Intermediate certificate relevant to the area of expertise.
• Experience with local government solutions and project management principles.

Responsibilities

• Support the delivery of highquality radio and voice communications by applying specialist technical skills in the primary area of focus.
• Support the delivery of new voice solutions by applying specialist technical skills, contributing to solution design and implementation to meet organisational requirements.
• Liaising with suppliers, contractors, service providers, regulators, and other external agencies to coordinate implementations and maintenance of new, and existing, radio and voice infrastructure.
• Support radio and voice projects by applying specialist technical skills and providing technical input as required.
• Support the performance and reliability of existing radio and voice infrastructure through proactive monitoring and technical input.
• Support the response to incidents and security alerts from multiple sources, applying specialist technical skills in line with SLAs and risk.
• Support the creation and maintenance of systems documentation by contributing detailed technical content to relevant knowledgebases.
• Assist in testing of Disaster Recovery/Business Continuity procedures.
• Support knowledge transfer and technical mentoring across first, second, and thirdline support teams.
• Support engagement with internal and external stakeholders to identify technical requirements and provide technical guidance to nontechnical users.
• Support operational and tactical commanders in managing communications during both pre-planned events and spontaneous incidents as Airwave Tactical Advisor

Skills

Project management

Stakeholder communication

System analysis

ITIL

Education

Degree in relevant area or equivalent

Professional qualification

Evidence of continuous professional development

Job description

GMCA is seeking a Digital Communications Engineer to join its Digital Team in delivering and supporting communications technologies across the organisation.

You will manage, support and develop digital communications platforms including Cisco UC, Telephony, Contact Centre, Mobile devices, Radio systems, and Audio-Visual solutions, ensuring reliable, resilient and secure services while aiding projects to improve efficiency and user experience.