Digital Communications Engineer

GMCA; Westhoughton; On-site; GBP 39,000 - 43,000; Full time

Job summary

GMCA is seeking a Digital Communications Engineer to join its Digital Team in delivering and supporting communications technologies across the organisation.

You will manage, support and develop digital communications platforms including Cisco UC, Telephony, Contact Centre, Mobile devices, Radio systems, and Audio-Visual solutions, ensuring reliable, resilient and secure services while aiding projects to improve efficiency and user experience.

Qualifications

• Educated to degree level in a relevant area or equivalent.
• Professional qualification and CPD evidence.
• ITIL Intermediate certificate relevant to the area of expertise.
• Experience with local government solutions and project management principles.

Responsibilities

• Support the delivery of highquality radio and voice communications by applying specialist technical skills in the primary area of focus.
• Support the delivery of new voice solutions by applying specialist technical skills, contributing to solution design and implementation to meet organisational requirements.
• Liaising with suppliers, contractors, service providers, regulators, and other external agencies to coordinate implementations and maintenance of new, and existing, radio and voice infrastructure.
• Support radio and voice projects by applying specialist technical skills and providing technical input as required.
• Support the performance and reliability of existing radio and voice infrastructure through proactive monitoring and technical input.
• Support the response to incidents and security alerts from multiple sources, applying specialist technical skills in line with SLAs and risk.
• Support the creation and maintenance of systems documentation by contributing detailed technical content to relevant knowledgebases.
• Assist in testing of Disaster Recovery/Business Continuity procedures.
• Support knowledge transfer and technical mentoring across first, second, and thirdline support teams.
• Support engagement with internal and external stakeholders to identify technical requirements and provide technical guidance to nontechnical users.
• Support operational and tactical commanders in managing communications during both pre-planned events and spontaneous incidents as Airwave Tactical Advisor

Skills

Project management

Stakeholder communication

System analysis

ITIL

Education

Degree in relevant area or equivalent

Professional qualification

Evidence of continuous professional development

Job description

Digital Communications Engineer

1 year FTC

£39,152 - £42,839 (Subject to Job Evaluation)

The Role

Greater Manchester Combined Authority (GMCA) is seeking an experienced Digital Communications Engineer to join its Digital Team and help deliver and support the communications technologies that underpin critical services across the organisation.

In this role, you will be responsible for the management, support, and development of a range of digital communications platforms and infrastructure, including Cisco Unified Communications, Telephony, Contact Centre Technologies, Mobile Devices, Radio Systems, and Audio-Visual Solutions. You will lead on the implementation of reliable, resilient, and secure communication services, troubleshoot complex technical issues, and support projects that improve operational efficiency and user experience.

Joining an award-winning Digital, Data and Technology service, you will work alongside technical specialists and business stakeholders to deliver innovative solutions that support the organisation's strategic objectives and the ongoing transformation of public services across Greater Manchester.

The role holder will:

• Support the delivery of highquality radio and voice communications by applying specialist technical skills in the primary area of focus.
• Support the delivery of new voice solutions by applying specialist technical skills, contributing to solution design and implementation to meet organisational requirements.
• Liaising with suppliers, contractors, service providers, regulators, and other external agencies to coordinate implementations and maintenance of new, and existing, radio and voice infrastructure.
• Support radio and voice projects by applying specialist technical skills and providing technical input as required.
• Support the performance and reliability of existing radio and voice infrastructure through proactive monitoring and technical input.
• Support the response to incidents and security alerts from multiple sources, applying specialist technical skills in line with SLAs and risk.
• Support the creation and maintenance of systems documentation by contributing detailed technical content to relevant knowledgebases.
• Assist in testing of Disaster Recovery/Business Continuity procedures.
• Support knowledge transfer and technical mentoring across first, second, and thirdline support teams.
• Support engagement with internal and external stakeholders to identify technical requirements and provide technical guidance to nontechnical users.
• Support operational and tactical commanders in managing communications during both pre-planned events and spontaneous incidents as Airwave Tactical Advisor

About you:

• Educated to degree level in relevant area or equivalent
• Relevant professional qualification, membership of a relevant professional body.
• Evidence of continuous professional development
• ITIL Intermediate - Capability or Lifecycle Certificate relevant to the area of expertise
• Technical experience across a range of solutions and platforms in the Local Government arena.
• Working knowledge of project management methodologies and an ability to apply these in practice, and experience of successfully managing complex projects from inception to completion.
• Experience of analysing and interpreting complex information and communicating it appropriately to a range of stakeholders.
• Knowledge of project management principles
• Demonstrable experience of successful project management of a new technology system or a major upgrade of a corporate system impacting on a wide number of users across the Service

About us:

As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.

We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Our offer:

In return for your hard work, we offer our employees a competitive package as part of our offer

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Hybrid working

This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.