Hybrid Digital Business Analyst – Azure DevOps & BPMN

Thames Water Ltd; Reading; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave (30 with service)

Generous Pension Scheme through AON

Performance-related pay linked to site

Health and wellbeing benefits

Job summary

Thames Water is seeking a Business Analyst to join the Digital and Transformation teams. You will gather and document requirements, create Epics and user stories in Azure DevOps, and support sprint planning and stakeholder collaboration to drive value.

You will map processes with BPMN, contribute to business cases, and ensure governance alignment across delivery workstreams, with a hybrid working arrangement based at Clearwater Court, Reading.

Qualifications

• Experience as a Business Analyst on digital or IT projects.
• Strong stakeholder management and cross-functional collaboration.
• Excellent communication and facilitation skills.
• Analytical problem-solving with root-cause analysis.
• Ability to work semi-independently in a dynamic environment.
• Attention to detail and ability to simplify complex concepts.
• Proactive, customer-focused mindset with collaborative delivery.

Responsibilities

• Investigate and analyse business situations, identifying problems, opportunities, and root causes.
• Gather, analyse, and document functional and non-functional requirements.
• Create, refine, and manage Epics, Features, and User Stories within Azure DevOps.
• Facilitate backlog refinement sessions and support sprint planning activities.
• Collaborate with Product Owners and Scrum Masters to prioritise the backlog.
• Ensure requirements are baselined, traceable, and managed through change control.
• Conduct feasibility assessments, cost/benefit analysis and risk assessment.
• Support business case development aligned with strategy and objectives.
• Build relationships with stakeholders and support engagement and communication plans.
• Facilitate workshops to map As-Is and To-Be processes using BPMN.
• Support user testing preparation and acceptance criteria coverage.
• Facilitate change impact assessments and change assurance activities.
• Ensure alignment with Thames Water’s delivery framework and governance standards.
• Produce high-quality business analysis artefacts to support milestones.

Skills

Stakeholder management

Communication

Analytical thinking

Problem solving

Attention to detail

Agile & Waterfall

Education

BCS Business Analysis Diploma

Tools

Azure DevOps (ADO)

BPMN tools (Bizzdesign)

Job description

Thames Water is seeking a Business Analyst to join the Digital and Transformation teams. You will gather and document requirements, create Epics and user stories in Azure DevOps, and support sprint planning and stakeholder collaboration to drive value.

You will map processes with BPMN, contribute to business cases, and ensure governance alignment across delivery workstreams, with a hybrid working arrangement based at Clearwater Court, Reading.