Digital Transformation Business Analyst

Thames Water Utilities Limited; Reading; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

26 days annual leave (plus bank)

Generous pension scheme

Performance-related pay

Job summary

Thames Water Utilities Limited is seeking a Business Analyst to join the Digital division on a hybrid arrangement at Clearwater Court, Reading. You will analyse business needs, capture requirements, and shape epics and user stories within Azure DevOps, while engaging with Product Owners, Scrum Masters, and stakeholders.

The role focuses on driving governance, delivering value across people, processes, and technology, and supporting change management in a regulated utility environment.

Qualifications

• Experience working as a Business Analyst in a digital or technology project environment.
• Strong stakeholder management skills with the ability to collaborate across operational and project teams.
• Excellent communication and facilitation skills.
• Strong analytical and problem-solving abilities, including root cause analysis.
• Ability to work semi-independently and manage workload in a dynamic environment.
• Attention to detail with the ability to simplify complex concepts for stakeholders.
• A proactive, customer-focused mindset with a collaborative approach to delivery.

Responsibilities

• Investigate and analyse business situations, identifying problems, opportunities, and root causes.
• Work with stakeholders to gather, analyse, and document functional and non-functional requirements.
• Create, refine, and manage Epics, Features, and User Stories within Azure DevOps.
• Facilitate backlog refinement sessions and support sprint planning activities.
• Collaborate with Product Owners and Scrum Masters to prioritise and maintain a healthy backlog.
• Ensure requirements are baselined, traceable, and managed through change control processes.
• Conduct feasibility assessments, including option analysis, cost/benefit evaluation, and risk analysis.
• Support the development of business cases aligned with organisational strategy and objectives.
• Build strong relationships with stakeholders and support stakeholder engagement and communication plans.
• Facilitate workshops to map As-Is and To-Be processes using BPMN to drive efficiency and improvement.
• Support user testing preparation, ensuring appropriate coverage of scenarios and acceptance criteria.
• Facilitate change impact assessments and support change assurance activities.
• Ensure alignment with Thames Water’s delivery framework and governance standards.
• Produce high-quality business analysis artefacts to support project milestones and decision-making.

Skills

Stakeholder management

Agile & Waterfall

Requirements gathering

Communication & facilitation

Semi-independent work

Attention to detail

Customer-focused delivery

Education

BCS Business Analysis Diploma or equivalent

Agile certifications (Product Owner/ Scrum)

Tools

Azure DevOps (ADO)

BPMN tooling (Bizzdesign)

Requirements tracing & documentation

Job description

Thames Water Utilities Limited is seeking a Business Analyst to join the Digital division on a hybrid arrangement at Clearwater Court, Reading. You will analyse business needs, capture requirements, and shape epics and user stories within Azure DevOps, while engaging with Product Owners, Scrum Masters, and stakeholders.

The role focuses on driving governance, delivering value across people, processes, and technology, and supporting change management in a regulated utility environment.