Hybrid DFG Case Manager – Housing Adaptations

Adecco (Portugal); Hounslow; Hybrid; GBP 29,000 - 39,000; Full time

Job summary

Adecco Group UK & Ireland is recruiting a Case Management Officer for Hounslow's Housing Adaptation Service. You will support disabled residents through the DFG process, managing up to 40 live cases with regular home visits and a mix of office and field work.

The role requires experience in housing/public sector settings, strong stakeholder skills, and the ability to work independently within a collaborative team. Hybrid working offered with visits across the borough.

Qualifications

• Experience managing complex caseloads in housing, social care, grants, adaptations, or related public sector environments.
• Knowledge of the Disabled Facilities Grant (DFG) process or willingness to develop expertise quickly.
• Experience supporting vulnerable residents and delivering customer-focused services.
• Strong administrative and organisational skills with ability to manage multiple cases.
• Experience reviewing financial information and carrying out means-testing or similar assessments.
• Excellent communication and stakeholder management skills.
• Ability to work independently while contributing to a team.
• Good IT skills and experience maintaining accurate records/case management systems.
• Willingness and ability to travel throughout the borough for home visits.
• Driving is desirable.

Responsibilities

• Manage a caseload of up to 40 Disabled Facilities Grant cases from enquiry through to completion.
• Be the first point of contact for residents seeking advice, guidance and support.
• Conduct home visits to vulnerable and disabled residents across the borough.
• Assess eligibility for grants and undertake means-testing or similar assessments.
• Explain complex grant processes and funding options clearly to residents.
• Liaise with Occupational Therapists, Surveyors, Social Care teams, Housing Associations and contractors.
• Monitor case progression and ensure projects are delivered within agreed timescales.
• Raise purchase orders, review invoices and support financial administration processes.
• Arrange and monitor installation of equipment such as stairlifts, through-floor lifts and ceiling track hoists.
• Maintain accurate case records and ensure compliance with legislation and council policies.
• Support waiting lists and priorities for adaptations.

Skills

Case management

Stakeholder management

Communication

Organization

Travel readiness

Job description

Adecco Group UK & Ireland is recruiting a Case Management Officer for Hounslow's Housing Adaptation Service. You will support disabled residents through the DFG process, managing up to 40 live cases with regular home visits and a mix of office and field work.

The role requires experience in housing/public sector settings, strong stakeholder skills, and the ability to work independently within a collaborative team. Hybrid working offered with visits across the borough.