Hybrid Data Operations Analyst – Ecommerce & SaaS

Profitero, inc; Wokingham; Híbrido; GBP 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base salary

Employee healthcare

Pension scheme

Flexible working hours

Resumo da oferta

Profitero is seeking a Technical Data Analyst to support operations and ensure client accounts run smoothly. The role suits someone with 1–2 years in a customer or internal stakeholder role, proficient with Excel and able to work under pressure.

With a 3-day hybrid pattern based near Winnersh Triangle, Reading, you will coordinate updates, monitor SLAs, and help drive process improvements across Profitero's SaaS platform. Training and career growth are provided.

Qualificações

• 1-2 years experience in a technical data/customer support role or a related field.
• Experience owning and delivering an initiative in an operations environment.
• Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management (Desirable)

Responsabilidades

• Manage account update tasks to ensure successful outcomes for internal and external customers.
• Resolve queries related to account updates, escalating to senior management as required.
• Update timing plans according to SLAs with resourcing managers and other stakeholders.
• Monitor and track progress of operational tasks against plan and communicate in Slack.
• Identify and mitigate risks and issues related to tasks.
• Highlight deviations from scope and address ad hoc requests.
• Take ownership of knowledge around Profitero products & services.

Conhecimentos

Excel

VLOOKUP

Pivot

Microsoft Project

Word

Communication

Prioritization

Teamwork

Multicultural awareness

Formação académica

Math/Technical degree

Ferramentas

JIRA

Descrição da oferta de emprego

Profitero is seeking a Technical Data Analyst to support operations and ensure client accounts run smoothly. The role suits someone with 1–2 years in a customer or internal stakeholder role, proficient with Excel and able to work under pressure.

With a 3-day hybrid pattern based near Winnersh Triangle, Reading, you will coordinate updates, monitor SLAs, and help drive process improvements across Profitero's SaaS platform. Training and career growth are provided.