Data Operations Team Manager

Profitero+; Reading; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Employee healthcare

Life assurance

Group income protection

Dental care plan

Eye care scheme

24 hour on-line GP

Company pension

Cycle to work scheme

25 days off + bank holidays + birthdays off + 2 reflection days off

Reduced gym membership

Social events

Employee referral scheme

Personal development plans

Profitero Hero scheme

Job summary

Profitero+ is seeking an experienced Technical Data Operations Manager to lead a diverse team in Reading, UK. This hybrid role requires strong leadership skills and a track record in operational management, particularly in delivering high-quality product data for client implementations.

The ideal candidate should have at least 3 years of direct people management experience and be adept at coaching team members while overseeing project delivery. The position offers competitive benefits and opportunities for personal development.

Qualifications

• Minimum 3 years’ experience in a team management role.
• Experience managing prioritisation and delivery quality operationally.
• Strong operational planning and decision-making skills.

Responsibilities

• Lead Technical Data Operations Analysts and provide coaching.
• Oversee end-to-end delivery of product data activities.
• Manage stakeholder communication and delivery status.

Skills

Team management

Coaching and development

Operational planning

Strong communication

Stakeholder management

Excel (Pivot Tables, VLOOKUP)

Education

Degree (or equivalent experience)

Job description

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location: Hybrid role based in Reading, UK

About the Role

We are looking for an experienced people manager to manage and grow a Technical Data Operations team within an assigned workstream. ensuring high-quality product data is delivered across both new client implementations and ongoing BAU programmes. This role will be ideal for someone who has 3 years experience managing a small team and seeking their second management position.

You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, effective escalation management, and consistent performance against SLAs.

The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams in a deadline-driven environment. While the work involves technical product data, the primary focus of this role is leading, developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream.

Key Responsibilities

• Lead Technical Data Operations Analysts, providing coaching, performance management, and development support.
• Oversee end-to-end delivery of product data activities across BAU operations and new client implementations.
• Collaborate with the Capacity Planning Manager to resolve prioritisation challenges and ensure timely delivery.
• Serve as the primary escalation point for operational issues, ensuring timely and effective resolution of risks.
• Manage stakeholder communication, providing clear updates on delivery status, risks, and priorities.
• Drive process improvements and operational initiatives to improve efficiency, quality, and predictability.

Requirements

• Minimum 3 years’ experience in a team management role, including direct people management.
• Demonstrated experience coaching and developing teams, including performance management and capability progression.
• Experience managing prioritisation, capacity planning, and delivery quality in an operational environment.
• Strong operational planning and decision‑making skills.
• Ability to manage delivery risks and communicate trade‑offs clearly to stakeholders.
• Strong communication and stakeholder management capability.
• Experience using Excel (Pivot Tables / VLOOKUP’s)

Nice to Have

• Degree (or equivalent experience)
• Experience working with global clients or multi-market delivery environments.
• Experience supporting SaaS or data platform solutions.
• Experience using operational reporting and metrics to forecast capacity or improve delivery performance.

Benefits

• competitive base salary
• employee healthcare
• life assurance
• group income protection
• dental care plan
• eye care scheme
• 24 hour on-line GP
• company pension
• cycle to work scheme
• 25 days off + bank holidays + birthdays off + 2 reflection days off
• reduced gym membership
• social events
• employee referral scheme
• personal development plans
• Profitero Hero scheme