Hybrid Cyber Services Customer Success Lead

Littlefish Group; Nottingham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Referral bonus £1000

LinkedIn Learning access

Healthcare cash plan

Casual dress policy

Company Pension Scheme

Company social events

25 days annual leave

Annual leave purchase

Job summary

Littlefish Group is seeking a Customer Success Manager to own relationships within our Cyber department, ensuring delivery of contracted cyber services and ongoing value. This hybrid role is based in the UK with location options in Nottingham or Sheffield, offering up to £50,000 per year and SC Clearance eligibility.

You will lead service reviews, coordinate cross-functional teams, monitor performance, risks and commercial outcomes, and drive continual improvement to keep services on track and

Qualifications

• Experience managing contracted IT or cyber services within a managed-services environment.
• Ability to build trusted relationships with customer stakeholders.
• Good commercial awareness, including an understanding of billing, profitability and contract performance.
• A practical understanding of ITIL principles, supported by relevant accreditation.
• Experience supporting service reviews, managing risks and issues, and driving continual improvement.
• Strong analytical, communication and presentation skills.
• The confidence to coordinate teams, manage escalations and challenge constructively.

Responsibilities

• Own day-to-day customer relationships and oversight of contracted cyber services.
• Lead customer service reviews and governance meetings.
• Monitor service performance, risks, issues, contractual commitments and commercial outcomes.
• Work with Cyber and wider internal teams to resolve issues and drive improvements.
• Identify opportunities to improve customer experience and service value.
• Coordinate account-aligned teams through a matrix structure.

Skills

Contracted IT services experience

Relationship building

Commercial awareness

ITIL principles understanding

Service reviews experience

Analytical skills

Communication & presentation

Team coordination & escalation

Job description

Littlefish Group is seeking a Customer Success Manager to own relationships within our Cyber department, ensuring delivery of contracted cyber services and ongoing value. This hybrid role is based in the UK with location options in Nottingham or Sheffield, offering up to £50,000 per year and SC Clearance eligibility.

You will lead service reviews, coordinate cross-functional teams, monitor performance, risks and commercial outcomes, and drive continual improvement to keep services on track and