Hybrid CX Manager | Flexible Hours & Health Plan

HOME GROUP; Newcastle upon Tyne; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Health cash plan

Flexible working hours

Hybrid role

Stream pay through salary

Job summary

HOME GROUP is recruiting a Customer Experience Manager in the Customer Service Centre to shape how we listen, learn and improve every day. You’ll influence processes and use feedback data to drive practical improvements that benefit customers and colleagues.

This hybrid role offers flexible hours and two days in the office, three days remote, with a Health Cash Plan and strong learning development opportunities. We value inclusive, supportive teams at HOME GROUP.

Qualifications

• Proven ability to use data/feedback to identify trends and take action.
• Strong relationship skills to influence colleagues and partners.
• Experience with Lean Six Sigma, Agile or similar approaches.

Responsibilities

• Spot patterns in feedback, complaints and data to simplify processes.
• Fix processes and share learnings to improve ways of working.
• Collaborate with housing, maintenance and other teams to keep things joined up.

Skills

Data-driven

Stakeholder management

Lean Six Sigma/Agile

Communication

Problem solving

Job description

HOME GROUP is recruiting a Customer Experience Manager in the Customer Service Centre to shape how we listen, learn and improve every day. You’ll influence processes and use feedback data to drive practical improvements that benefit customers and colleagues.

This hybrid role offers flexible hours and two days in the office, three days remote, with a Health Cash Plan and strong learning development opportunities. We value inclusive, supportive teams at HOME GROUP.