Hybrid CX Designer: End-to-End Service Experience

Motability Operations Ltd; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Disability access

Job summary

Motability Operations Ltd is seeking a CX Designer to shape end-to-end customer journeys across digital, assisted and partner-led channels. You will work with multidisciplinary teams to ensure a joined-up, confident customer experience.

In this hybrid role, you will own CX visions, guide discovery and definition, translate research into service blueprints, and mentor teams to embed CX principles into delivery decisions across programmes.

Qualifications

• Proven experience as CX or service designer in matrix organisations.
• Ability to translate research and strategy into service blueprints.
• Experience designing across digital, assisted and partner-led channels.

Responsibilities

• Own and evolve end-to-end CX visions across multiple initiatives.
• Lead end-to-end service design from discovery to early delivery.
• Translate insights into service models, journeys and blueprints.
• Define experience principles and success measures for delivery teams.
• Facilitate workshops with customers, colleagues and partners.

Skills

CX design

End-to-end journey mapping

Stakeholder management

Agile working

Workshop facilitation

User research synthesis

Tools

Miro

Figma

TheyDo

Job description

Motability Operations Ltd is seeking a CX Designer to shape end-to-end customer journeys across digital, assisted and partner-led channels. You will work with multidisciplinary teams to ensure a joined-up, confident customer experience.

In this hybrid role, you will own CX visions, guide discovery and definition, translate research into service blueprints, and mentor teams to embed CX principles into delivery decisions across programmes.