Hybrid Customer Support Trainee - Emerging Talent

Samsung Electronics Perú; Chertsey; Hybrid; GBP 13,000 - 20,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension contribution

Volunteering days

Flexible benefits

Holiday 25 days

Staff discounts

Discount portal

Job summary

Samsung Electronics is offering an Emerging Talent - Customer Support Placement at Samsung House, Chertsey, with hybrid working arrangements in the United Kingdom. The role focuses on supporting customer satisfaction across multiple channels and involves collaboration with the technical team to create engaging content.

Ideal candidates show enthusiasm for customer service, strong communication across digital channels, empathy for customers, and the ability to multitask in a fast-paced

Qualifications

• Enthusiasm for customer service and customer experience.
• Deep understanding and enthusiasm for communications across all digital channels.
• Empathise with customers.
• Excellent communication skills; adapt message to audience in person, on the phone or in writing.
• Ability to multitask, prioritise and meet deadlines in a fast-paced environment.

Responsibilities

• Provide insights into improvements to enhance Samsung customer satisfaction.
• Monitor Contact Centre key performance indicators.
• Collaborate with technical team to craft enriched support content for online sharing.
• Support New Product Introduction to ensure relevant support content for anticipated queries.

Skills

Customer service

Communication

Empathy

Multitasking

Digital channels

Job description

Samsung Electronics is offering an Emerging Talent - Customer Support Placement at Samsung House, Chertsey, with hybrid working arrangements in the United Kingdom. The role focuses on supporting customer satisfaction across multiple channels and involves collaboration with the technical team to create engaging content.

Ideal candidates show enthusiasm for customer service, strong communication across digital channels, empathy for customers, and the ability to multitask in a fast-paced