Emerging Talent - Customer Support Placement

Samsung Electronics Perú; Ottershaw; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension contribution

Volunteer days

Job summary

Samsung Electronics is seeking dynamic individuals to join its Customer Support team in the UK. You will engage with customers across online channels, contact centres, and in-person interactions, shaping the customer experience with insightful improvements and high-quality responses.

The role emphasizes empathy, excellent communication, and the ability to build relationships across departments. A hybrid working arrangement is offered with competitive benefits. Start date August 2027.

Qualifications

• Experience in customer service across multiple digital channels.
• Excellent written and verbal communication skills.
• Able to empathise with customers and adapt messaging.

Responsibilities

• Provide insight for improvements to enhance customer satisfaction.
• Monitor Contact Centre KPIs and report findings.
• Collaborate with technical teams to craft enriched support content for online sharing.
• Support New Product Introduction by ensuring relevant customer content is available.

Skills

Customer service

Digital channels

Communication

Empathy

Relationship building

Multitasking

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Position Summary

Imagine working for a company that is passionate about its people… At Samsung we approach everything we do with the spirit of a 'joyful pioneer' - daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it's our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology. We look for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise. Think you've got what it takes? Join us, and discover your potential.

Role and Responsibilities

Samsung is much more than just great innovative products, it’s about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them. The Customer Support team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes and on the high street. From capturing customer’s imaginations to fulfilling their expectations and genuinely connecting with them, you'll have the opportunity to see everything about the customer experience.

You may be involved in:

• Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
• Monitoring of Contact Centre key performance indicators.
• Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
• Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.

What do we need for this role?

• Enthusiasm for customer service and customer experience
• Deep understanding and enthusiasm for communications across all digital channels
• An ability to empathise with our customers
• Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
• Willing and able to build relationships with people at all levels and across multiple departments
• Ability to represent Samsung in relationships with suppliers and partners
• Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment

#LI-DNI

Benefits of working here at Samsung include:

• Hybrid working
• Bonus scheme
• Pension contribution
• 3x volunteering days each year
• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
• Access to staff sales discounts on a wide range of Samsung products
• Access to discount shopping portal

Location

The majority our opportunities are based in Chertsey, Surrey. Our Head Office is located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.

Start date August 2027.

About Samsung

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

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