Emerging Talent - Customer Support Placement

Samsung; Chertsey; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension contribution

Volunteering days

Flexible Benefits

Holiday 25 days

Staff discounts

Discount portal

Job summary

Samsung is seeking dynamic individuals for a Customer Support role in the UK. The role focuses on delivering excellent customer experiences across digital channels, crafting clear support content, and collaborating across teams to ensure queries are addressed effectively.

Hybrid working is available, along with a bonus scheme, pension contributions, volunteering days, and flexible benefits. You’ll join a global company that values people and innovation, with opportunities to grow within the

Qualifications

• Passion for customer service and customer experience.
• Strong written and spoken communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide insights to improve customer satisfaction.
• Monitor contact centre KPIs.
• Collaborate with the technical team to craft enriched online support content.
• Support New Product Introduction with relevant customer content.

Skills

Customer service

Digital channels

Empathy

Communication

Relationship building

Job description

Position Summary

Imagine working for a company that is passionate about its people...

At Samsung we approach everything we do with the spirit of a 'joyful pioneer'- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it's our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow's technology.

We look for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.

Think you've got what it takes? Join us, and discover your potential.

Role and Responsibilities

Samsung is much more than just great innovative products, it's about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them. The Customer Support team works across all areas of the consumer and B2B business providing support online, through contact centres, in people's homes and on the high street. From capturing customer's imaginations to fulfilling their expectations and genuinely connecting with them, you'll have the opportunity to see everything about the customer experience.

You may be involved in:

• Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
• Monitoring of Contact Centre key performance indicators.
• Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
• Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.

What do we need for this role?

• Enthusiasm for customer service and customer experience
• Deep understanding and enthusiasm for communications across all digital channels
• An ability to empathise with our customers
• Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
• Willing and able to build relationships with people at all levels and across multiple departments
• Ability to represent Samsung in relationships with suppliers and partners
• Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment

#LI-DNI

Skills and Qualifications

Benefits of working here at Samsung include:

• Hybrid working
• Bonus scheme
• Pension contribution
• 3 x volunteering days each year
• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
• Access to staff sales discounts on a wide range of Samsung products
• Access to discount shopping portal

Location, location, location

The majority our opportunities are based in Chertsey, Surrey. Our Head Office is located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.

Start date August 2027.

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