Emerging Talent: Customer Experience Trailblazer

Samsung Electronics Perú; Ottershaw; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension contribution

Volunteer days

Job summary

Samsung Electronics is seeking dynamic individuals to join its Customer Support team in the UK. You will engage with customers across online channels, contact centres, and in-person interactions, shaping the customer experience with insightful improvements and high-quality responses.

The role emphasizes empathy, excellent communication, and the ability to build relationships across departments. A hybrid working arrangement is offered with competitive benefits. Start date August 2027.

Qualifications

• Experience in customer service across multiple digital channels.
• Excellent written and verbal communication skills.
• Able to empathise with customers and adapt messaging.

Responsibilities

• Provide insight for improvements to enhance customer satisfaction.
• Monitor Contact Centre KPIs and report findings.
• Collaborate with technical teams to craft enriched support content for online sharing.
• Support New Product Introduction by ensuring relevant customer content is available.

Skills

Customer service

Digital channels

Communication

Empathy

Relationship building

Multitasking

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Samsung Electronics is seeking dynamic individuals to join its Customer Support team in the UK. You will engage with customers across online channels, contact centres, and in-person interactions, shaping the customer experience with insightful improvements and high-quality responses.

The role emphasizes empathy, excellent communication, and the ability to build relationships across departments. A hybrid working arrangement is offered with competitive benefits. Start date August 2027.