Emerging Talent - Customer Support Placement

Samsung Group; Ottershaw; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension contribution

Volunteering days

Flexible Benefits

Holiday entitlement

Staff discounts

Discount portal

Job summary

Samsung Electronics UK is seeking a motivated customer service professional to support our contact centre and enrich customer content. You will help monitor KPIs, craft engaging content with the technical team, and contribute to new product introductions to anticipate customer questions.

The role values empathy, clear communication across digital channels, and relationship-building across departments. A hybrid work setup, bonus scheme, and pension are part of Samsung's employee benefits.

Responsibilities

• Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
• Monitoring of Contact Centre key performance indicators.
• Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
• Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.
• Enthusiasm for customer service and customer experience
• Deep understanding and enthusiasm for communications across all digital channels
• An ability to empathise with our customers
• Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
• Willing and able to build relationships with people at all levels and across multiple departments
• Ability to represent Samsung in relationships with suppliers and partners
• Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment

Skills

Customer service

Communication

Empathy

Content creation

Job description

Imagine working for a company that is passionate about its people… At Samsung we approach everything we do with the spirit of a 'joyful pioneer'- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it's our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow's technology. We look for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.

Role and Responsibilities

Samsung is much more than just great innovative products, it's about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them.

• Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
• Monitoring of Contact Centre key performance indicators.
• Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
• Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.
  Enthusiasm for customer service and customer experience
• Deep understanding and enthusiasm for communications across all digital channels
• An ability to empathise with our customers
• Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
• Willing and able to build relationships with people at all levels and across multiple departments
• Ability to represent Samsung in relationships with suppliers and partners
• Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment

Benefits of working here at Samsung include:

• Hybrid working
• Bonus scheme
• Pension contribution
• 3 x volunteering days each year
• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
• Access to staff sales discounts on a wide range of Samsung products
• Access to discount shopping portal