Hybrid Customer Support Advisor – Membership & Training

Gordon Yates Recruitment Consultancy; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days' annual leave

Bank holidays

Group personal pension

Life assurance & critical illness

One day’s paid move home leave

Two volunteering days

Perkbox benefits

Employee Assistance Programme

Cycle to Work

Wellbeing initiatives

Hybrid working: 1 day per week from 1

Job summary

Gordon Yates Recruitment Consultancy in Central London is hiring a Customer Support Advisor to join a busy membership organisation. The role offers a 6-month contract, a salary of £29,103.85 per year, and hybrid work with one day from home.

You will be the first point of contact for students, members and customers, handling inbound and outbound enquiries and guiding them on memberships, training and events.

Qualifications

• Experience in busy inbound/outbound customer service.
• Strong verbal and written communication.
• Experience using a CRM or customer database.
• Excellent IT skills and ability to learn new systems.
• Ability to multitask and manage varied workload.
• Proactive, customer-first approach with commercial targets.
• Previous experience in commercial customer service beneficial.

Responsibilities

• Handle inbound and outbound calls and respond to emails.
• Provide guidance on memberships, qualifications, training and events.
• Record interactions in the CRM accurately.
• Support membership applications, renewals, upgrades and retention.
• Promote membership benefits and events.
• Upsell and cross-sell services where appropriate.
• Work toward team and individual targets.
• Collaborate across the organisation to ensure joined-up service.

Skills

Telephone-based customer service

CRM experience

IT literate

Verbal and written communication

Problem solving

Team collaboration

Customer relationship building

Tools

CRM system

Job description

Gordon Yates Recruitment Consultancy in Central London is hiring a Customer Support Advisor to join a busy membership organisation. The role offers a 6-month contract, a salary of £29,103.85 per year, and hybrid work with one day from home.

You will be the first point of contact for students, members and customers, handling inbound and outbound enquiries and guiding them on memberships, training and events.