Hybrid Customer Services Advisor - Housing Support

Moat Homes; Dartford; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Moat is hiring a Customer Services Advisor in a hybrid role based at Crossways Business Park, Dartford, with home-working days. You will handle inbound calls, emails and webchat about housing-related queries, supporting customers, contractors and suppliers.

The role includes an initial six weeks of training in the Dartford office, then a balanced 50/50 split between office and home. We seek friendly, positive, and resilient individuals who communicate well, listen actively, manage multiple

Qualifications

• Friendly, positive, and resilient under pressure.
• Great communicator with active listening skills.
• Able to switch between tasks and customer types.
• Passionate about delivering excellent customer service.

Responsibilities

• Answer inbound calls, emails and webchat from customers, contractors and suppliers.
• Handle housing-related queries with empathy and professionalism.
• Support administrative tasks and data entry as part of a busy team.
• Work collaboratively to provide a seamless service and assist those in urgent need.

Skills

Friendly attitude

Excellent communicator

Active listening

Customer service excellence

Job description

Moat is hiring a Customer Services Advisor in a hybrid role based at Crossways Business Park, Dartford, with home-working days. You will handle inbound calls, emails and webchat about housing-related queries, supporting customers, contractors and suppliers.

The role includes an initial six weeks of training in the Dartford office, then a balanced 50/50 split between office and home. We seek friendly, positive, and resilient individuals who communicate well, listen actively, manage multiple