Hybrid Customer Service Team Lead – Manchester

zopa; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Dog friendly office

Job summary

Zopa is seeking a Customer Service Team Leader in Manchester to oversee a busy team of agents and ensure exceptional support for customers.

You will coach, develop and motivate staff, drive performance against key metrics, and partner with the product team to incorporate customer feedback into service improvements. This is a hybrid role with three days per week in the Manchester office.

Qualifications

• Proven leadership experience in customer service.
• Ability to coach and develop teams.
• Strong communication with stakeholders.

Responsibilities

• Oversee day-to-day work of a team of agents to deliver high standards of service.
• Coach and develop colleagues to reach personal career goals.
• Collaborate with product teams to reflect customer feedback in improvements.

Skills

Leadership

Customer service

Team management

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Zopa is seeking a Customer Service Team Leader in Manchester to oversee a busy team of agents and ensure exceptional support for customers.

You will coach, develop and motivate staff, drive performance against key metrics, and partner with the product team to incorporate customer feedback into service improvements. This is a hybrid role with three days per week in the Manchester office.