Hybrid Customer Service Team Lead: Elevate Support

Adecco Portugal; Kettering; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Team Leader to manage a small team and ensure high service levels. You will lead by example, handle key customer interactions, and contribute to the day-to-day running of the department.

The role involves overseeing operations, coaching staff, and maintaining accurate records and processes within a busy office environment. Strong leadership and customer-focus are essential.

Qualifications

• Experience leading a small Customer Service team.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Ability to prioritise workloads and work under pressure.
• Good IT skills and computer literacy.
• Fluent English and numerical skills.

Responsibilities

• Lead, motivate and support a small Customer Service team.
• Act as the first point of escalation for customer queries and issues.
• Handle inbound calls and some outbound calls as required.
• Oversee the ticketing and order management system.
• Monitor workloads and ensure enquiries are answered efficiently.
• Prepare and present team performance reports.

Job description

Adecco Group UK & Ireland is seeking a Customer Service Team Leader to manage a small team and ensure high service levels. You will lead by example, handle key customer interactions, and contribute to the day-to-day running of the department.

The role involves overseeing operations, coaching staff, and maintaining accurate records and processes within a busy office environment. Strong leadership and customer-focus are essential.