Remote Customer Specialist – Part Time (18h)

New Start; Chelmsford; Hybrid; GBP 13,000 - 26,000; Part time

Job summary

Essex County Council in Chelmsford is seeking a part-time Customer Specialist to deliver flexible, high-quality support across the customer function, with a focus on accurate processing, SLA adherence and friendly communication.

This role offers an anywhere-working pattern with one office day every three weeks for training, plus remote options. You will join a large, dynamic council committed to transforming services while protecting the needs of residents.

Qualifications

• Educated to RQF Level 2 (GCSE) in Maths and English.
• A Level 2 qualification in administration, business or customer services or equivalent, or equivalent by experience in customer service.
• Experience of providing customer service across a large organisation.

Responsibilities

• Consistently and accurately work within customer processes and, where appropriate, suggesting areas of potential improvement.
• Deliver an effective, efficient service to customers of Essex County Council, promoting a positive image through email, telephone, social media and letters.
• Provide a clear, concise and timely service to customers, to meet SLA and productivity targets.
• Administer and respond to applications from residents against defined criteria to communicate outcomes.

Skills

Customer service

MS Office

Communication

Accuracy

Speed

Education

RQF Level 2 Maths & English

Level 2 admin/business/customer service

Tools

Databases

Job description

Essex County Council in Chelmsford is seeking a part-time Customer Specialist to deliver flexible, high-quality support across the customer function, with a focus on accurate processing, SLA adherence and friendly communication.

This role offers an anywhere-working pattern with one office day every three weeks for training, plus remote options. You will join a large, dynamic council committed to transforming services while protecting the needs of residents.