Hybrid Customer Service & Assessments Coordinator

Maximus; Wigan; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% combined pension

Flexible benefits package

Job summary

Maximus in the UK is seeking a Customer Service Representative to coordinate daily appointment sessions across assessment centres, greet customers, and support smooth health-related assessments. The role offers a hybrid model with some days in the Wigan Chester area and some from home after probation.

The position requires GCSEs including Maths and English, strong IT skills, and experience working with stakeholders. Salary around 26,227 with a flexible benefits package and pension options.

Qualifications

• Must be educated to GCSE level or equivalent including Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders is preferred.
• Good written English, grammar and punctuation for correspondence and records.

Responsibilities

• Fully manage each day's appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments when needed.
• Coordinate with other assessment centres and teams to ensure smooth workflow.
• Greet customers on arrival and arrange travel as required.
• Provide high-quality service in line with Maximus vision and values.
• Prepare rooms and equipment and maintain records and confidentiality.

Skills

Fluent English

Stakeholder communication

Customer service experience

Attention to detail

Self-motivated

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Maximus in the UK is seeking a Customer Service Representative to coordinate daily appointment sessions across assessment centres, greet customers, and support smooth health-related assessments. The role offers a hybrid model with some days in the Wigan Chester area and some from home after probation.

The position requires GCSEs including Maths and English, strong IT skills, and experience working with stakeholders. Salary around 26,227 with a flexible benefits package and pension options.