Appointment Coordinator & Customer Care Specialist

Maximus; Conwy; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Maximus is recruiting for an administrative/customer service role supporting appointment sessions across multiple sites in the UK. You will manage daily sessions, call customers as reminders, and ensure smooth workflow with health practitioners and other teams.

The role requires GCSE-level education, strong IT skills, and excellent written English. It is a hybrid position with some travel to Bangor or Wrexham likely.

Qualifications

• Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders preferred but not essential.
• Good written English, grammar and punctuation for correspondence and record keeping.

Responsibilities

• Fully manage each day's appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Coordinate with other sites to manage appointment sessions.
• Welcome and greet customers on arrival: face to face, telephone or video link.
• Arrange travel for customers requiring assistance to attend appointments.
• Provide professional service aligned with Maximus vision and values.
• Prepare and maintain rooms and equipment for sessions.
• Update records accurately in the in-house system.
• General administrative duties and occasional cover at other sites.

Skills

Fluent English

Customer Service

Administrative

Education

GCSE level or equivalent incl Maths & English

Tools

Microsoft Office

Job description

Maximus is recruiting for an administrative/customer service role supporting appointment sessions across multiple sites in the UK. You will manage daily sessions, call customers as reminders, and ensure smooth workflow with health practitioners and other teams.

The role requires GCSE-level education, strong IT skills, and excellent written English. It is a hybrid position with some travel to Bangor or Wrexham likely.