Customer Care Advisor — Hybrid Role with Bonus & Perks

Travelodge Hotels Limited; Thame; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Pension

Hybrid work

Hotel discount

Holiday entitlement

Job summary

Travelodge Hotels Limited is seeking a Customer Service Advisor to assist guests before, during, and after their stay. You will listen, understand issues, and provide fair, effective solutions across email, phone, live chat, and social media.

The role involves working with hotel and business customers, taking ownership of concerns, and improving the customer journey through insights and collaboration. The team operates 8:00am–8:00pm, 365 days a year, with shifts across Monday to Sunday,

Qualifications

• Delivers great customer experiences through written and spoken communication.
• Shows empathy and strong listening skills to understand customer needs.
• Able to solve problems and take ownership of customer issues.
• Maintains accuracy and attention to detail in all interactions.
• Comfortable using digital channels and customer-service tools.

Responsibilities

• Listen to customers and understand the issue to find a fair, effective solution.
• Handle enquiries across email, telephone, live chat, social media and written correspondence.
• Investigate concerns, escalate when needed and share insights to improve processes.
• Work with hotels and business customers to resolve issues and keep things moving.
• Support shift patterns across Mon-Sun, including weekends and bank holidays.

Skills

Communication

Empathy

Problem solving

Attention to detail

Digital tools

Job description

Travelodge Hotels Limited is seeking a Customer Service Advisor to assist guests before, during, and after their stay. You will listen, understand issues, and provide fair, effective solutions across email, phone, live chat, and social media.

The role involves working with hotel and business customers, taking ownership of concerns, and improving the customer journey through insights and collaboration. The team operates 8:00am–8:00pm, 365 days a year, with shifts across Monday to Sunday,