Hybrid Customer Relations Team Lead - Coaching

Travelodge; Thame; Hybrid; GBP 42,000 - 43,000; Full time

Benefits offered by this job

Salary up to £42,952 & Annual Bonus

Contributory pension scheme

Hybrid working

50% personal discount for hotel Booki

25 days holiday + bank holidays

Job summary

Travelodge is seeking a Customer Relations Team Leader to inspire and develop a high-performing team, delivering brilliant customer experiences and protecting our brand.

You'll combine hands-on leadership with coaching, tackle complex escalations and work with stakeholders across the business to drive continuous improvement and adoption of new technology. Shifts include weekends and bank holidays within open hours.

Qualifications

• You'll have proven experience leading and developing a customer service team, with a strong focus on performance management, coaching and delivering effective training.

Responsibilities

• Lead and develop a customer service team to deliver brilliant customer experiences.
• Work with stakeholders across the business to drive continuous improvement and adopt new technology.

Skills

Leadership

Coaching

Performance management

Stakeholder management

Problem solving

Decision making

Rota management

Absence tracking

Reporting

Communication

Customer service

Tools

RingCentral

Performance dashboards

Job description

Travelodge is seeking a Customer Relations Team Leader to inspire and develop a high-performing team, delivering brilliant customer experiences and protecting our brand.

You'll combine hands-on leadership with coaching, tackle complex escalations and work with stakeholders across the business to drive continuous improvement and adoption of new technology. Shifts include weekends and bank holidays within open hours.