Hybrid Customer Hub Advisor: Shape Trusted Housing

Paradigm Housing Group; Letchworth; Híbrido; GBP 30 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free parking

EV charging

Flexible and hybrid working

Training and development

Pension and benefits

Resumo da oferta

Paradigm Housing Group is hiring a Customer Hub Advisor in Letchworth Garden City. The role is hybrid, with 2 days in the office and 3 from home. It offers a 12-month fixed-term contract and full-time hours (37 per week).

The salary is £30,786 plus excellent benefits and the team focuses on delivering high-quality customer service and housing support. The role involves handling enquiries via phone, email and live chat, processing payments, repairs, tenancies and safeguarding concerns, and

Qualificações

• Experience delivering excellent customer service.
• Clear and confident communication skills.
• Ability to complete admin tasks accurately and consistently.
• A calm, supportive approach, even when conversations are challenging.

Responsabilidades

• Responding to customers by phone, email and live chat.
• Supporting tenancy changes and payments processing.
• Booking repairs and working with Property Services.
• Managing mutual exchange requests and garage lettings.
• Raising purchase orders and invoices.
• Recording accurate information in our systems.
• Handling complaints fairly and professionally.
• Taking payments safely and correctly.
• Spotting safeguarding concerns and escalating them.

Conhecimentos

Customer service experience

Clear communication

Admin skills

Calm, supportive approach

Questioning and active listening

Descrição da oferta de emprego

Paradigm Housing Group is hiring a Customer Hub Advisor in Letchworth Garden City. The role is hybrid, with 2 days in the office and 3 from home. It offers a 12-month fixed-term contract and full-time hours (37 per week).

The salary is £30,786 plus excellent benefits and the team focuses on delivering high-quality customer service and housing support. The role involves handling enquiries via phone, email and live chat, processing payments, repairs, tenancies and safeguarding concerns, and