Hybrid Customer Experience Specialist – Growth & Benefits

Arco; Hull and East Yorkshire; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension 8% contribution

Life Assurance

32 days holiday + volunteering days

Employee discounts

Health Cash Plan

Learning & development support

Long service awards

Job summary

Arco is hiring a Customer Support Advisor to deliver exceptional service to customers. You will own queries from initial contact to resolution, using empathy and active listening to uncover needs and set clear expectations.

The role is full-time on a hybrid basis, operating between office and home, with opportunities to collaborate across Sales, Supply Chain and Product teams. You will use your experience in customer service and a fast-paced, target-driven setting to ensure first-time right

Qualifications

• Experience in customer service or complaints handling.
• Experience in a B2B or commercial sales setting handling high volume calls.
• Excellent communication skills, both verbal and written.

Responsibilities

• Deliver a confident, empathetic service in every interaction across channels.
• Investigate, resolve, and report on customer complaints efficiently.
• Identify root causes and prevent recurrence; escalate complex issues.
• Maintain accurate CRM records and navigate internal systems.
• Partner with Sales, Supply Chain, and Strategic teams to support service improvements.

Skills

Customer service

Complaints handling

B2B sales

CRM experience

Cross-functional collaboration

Tools

SAP C4C

Job description

Arco is hiring a Customer Support Advisor to deliver exceptional service to customers. You will own queries from initial contact to resolution, using empathy and active listening to uncover needs and set clear expectations.

The role is full-time on a hybrid basis, operating between office and home, with opportunities to collaborate across Sales, Supply Chain and Product teams. You will use your experience in customer service and a fast-paced, target-driven setting to ensure first-time right