Hybrid Customer Experience Specialist

Jobless; Newbury; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Annual leave 25 days + birthday off

Enhanced pension contributions

Staff discount

Private health cover

Life assurance

Income protection insurance

Group accident insurance

EV salary sacrifice scheme

Employee assistance programme

Job summary

Jascots in Newbury is looking for a Customer Service Executive to join our team. You will help process orders, resolve issues and deliver excellent service across the customer journey.

This is a full-time hybrid role based at our Newbury office with three days in the office and two days working from home. It is a 12-month contract with a competitive salary plus discretionary annual bonus and a generous benefits package.

Qualifications

• Previous experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong problem-solving with a proactive approach to resolving customer issues.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good working knowledge of Microsoft Office applications.
• A positive, team-oriented approach and commitment to delivering exceptional customer service.
• Knowledge of wine, food and drink, or hospitality industry would be advantageous.

Responsibilities

• Process customer orders accurately and efficiently through telephone and email channels.
• Ensure all orders are completed right first time, every time.
• Respond promptly to customer queries and provide effective solutions.
• Communicate proactively with customers regarding delivery schedules, stock availability and order changes.
• Liaise closely with Warehouse, Distribution and Supply Chain teams to resolve stock and delivery issues.
• Work collaboratively with Account Managers to ensure customer needs are met.
• Maintain accurate order and customer information within company systems.
• Develop and maintain strong customer relationships through professional and responsive service.
• Keep up to date with the Jascots portfolio to provide customers with advice and guidance when required.
• Contribute to delivering a consistently excellent customer experience across all customer interactions.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

MS Office

Teamwork

Hospitality knowledge

Job description

Jascots in Newbury is looking for a Customer Service Executive to join our team. You will help process orders, resolve issues and deliver excellent service across the customer journey.

This is a full-time hybrid role based at our Newbury office with three days in the office and two days working from home. It is a 12-month contract with a competitive salary plus discretionary annual bonus and a generous benefits package.