Pensions Complaints Specialist – Hybrid

People's Partnership; Crawley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous pension

Real living wage

Income protection

Healthcare

Parental leave

Study support

Travel loans

Deli Café Crawley

Volunteering days

Gym on site

Ride-to-Work

Social clubs

Job summary

People's Partnership is seeking a dedicated Complaints Handler in a hybrid role based in Crawley. You will own a portfolio of customer complaints, investigating root causes and delivering fair resolutions in line with industry standards.

You will communicate outcomes to customers by phone and email, while collaborating with internal teams to ensure a joined-up approach. The role emphasizes empathy balanced with objectivity, maintaining quality standards and upholding the company's values, risk

Qualifications

• Ability to make sound, fair and compliant judgments in line with FCA/TCF principles.
• Experience dealing with challenging customer interactions and resolving conflicts.

Responsibilities

• Take ownership of a portfolio of customer complaints, investigating root causes and delivering fair resolutions.
• Provide clear outcomes to customers via phone and email while maintaining audit trails.

Skills

Customer service

Complaint handling

Investigation

Communication

Empathy

Education

CF1

FA2

CeRCH

Job description

People's Partnership is seeking a dedicated Complaints Handler in a hybrid role based in Crawley. You will own a portfolio of customer complaints, investigating root causes and delivering fair resolutions in line with industry standards.

You will communicate outcomes to customers by phone and email, while collaborating with internal teams to ensure a joined-up approach. The role emphasizes empathy balanced with objectivity, maintaining quality standards and upholding the company's values, risk