Hybrid Customer Experience Advisor (12-Month FTC)

Arco; United Kingdom; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

32 days holiday

Pension up to 8%

Life Assurance

Perkbox discounts

Employee Assistance Programme

Learning LMS access

Volunteer days

Job summary

Arco is seeking proactive Customer Support Advisors to join our Customer Experience Team. This full-time, 12-month fixed-term contract offers a hybrid role with a mix of office and home-based work, Monday to Friday.

You will handle customer queries by phone and channels, resolve issues with empathy, and document CRM records to improve service quality. You will collaborate with Sales, Supply Chain and Product teams to identify root causes and implement service enhancements, while delivering First

Qualifications

• Demonstrated experience in a customer service or complaints handling role.
• Experience in a B2B or commercial sales setting handling high volume of customer calls.
• Solid understanding of customer engagement and relationship management principles.
• Previous use of CRM tools (preferably SAP C4C or similar).
• Familiarity with working in a fast-paced, target-driven environment.
• Excellent communication skills, both verbal and written.
• Experience working cross-functionally with Supply Chain, Sales or Product teams.

Responsibilities

• Deliver a confident, empathetic service in every customer interaction across channels (including Teams).
• Investigate, resolve, and report on customer complaints thoroughly and efficiently.
• Maintain accurate CRM records and navigate internal systems to resolve issues.
• Identify root causes and work with teams to prevent recurrence and improve outcomes.
• Act as escalation point for complex complaints and support service enhancements.

Skills

Customer service

Complaints handling

B2B sales

CRM tools

Cross-functional work

Verbal and written communication

Tools

SAP C4C

Job description

Arco is seeking proactive Customer Support Advisors to join our Customer Experience Team. This full-time, 12-month fixed-term contract offers a hybrid role with a mix of office and home-based work, Monday to Friday.

You will handle customer queries by phone and channels, resolve issues with empathy, and document CRM records to improve service quality. You will collaborate with Sales, Supply Chain and Product teams to identify root causes and implement service enhancements, while delivering First