Hybrid Customer Experience Advisor

AKW Medi-care Limited; Droitwich Spa; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Hybrid work patterns

Office/home split

Leave: maternity/paternity/adoption

Sick leave

Annual leave: 25 days + BH

Virtual GP

Job summary

AKW Medi-Care Limited is looking for a Customer Services Advisor to join the team in a hybrid role. You will be the first point of contact handling inquiries and orders across multiple channels, aiming for first-time resolution and excellent customer experience.

You will deliver professional support from the office and home, manage orders, and collaborate with colleagues to improve processes while meeting deadlines and performance targets.

Qualifications

• GCSEs (or equivalent), including English and Mathematics.
• Excellent verbal communication and listening skills.
• Strong customer focus and commitment to delivering exceptional service.
• Ability to work effectively to deadlines and performance targets.

Responsibilities

• Deliver exceptional customer service across phone, email, and other communication channels.
• Respond to customer enquiries promptly, professionally, and effectively.
• Process customer orders and quotations accurately and efficiently.
• Handle incoming calls while maintaining high service standards.
• Resolve customer collection requests in line with company processes and service commitments.
• Take ownership of customer issues and ensure they are resolved right first time.
• Work collaboratively with colleagues across the business to provide seamless customer support.
• Identify opportunities to improve customer experience and business processes.
• Contribute to a culture of continuous improvement and world-class customer service.

Skills

Customer service

Verbal communication

Teamwork

Problem solving

Attention to detail

Education

GCSEs (or equivalent) including English and Mathematics

Job description

AKW Medi-Care Limited is looking for a Customer Services Advisor to join the team in a hybrid role. You will be the first point of contact handling inquiries and orders across multiple channels, aiming for first-time resolution and excellent customer experience.

You will deliver professional support from the office and home, manage orders, and collaborate with colleagues to improve processes while meeting deadlines and performance targets.