Hybrid Customer Engagement & Projects Coordinator

E1 Partners; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid work schedule (Moorgate)

Fully funded AgilePM certification

ITIL certification

Job summary

E1 Partners in London is seeking a Customer Engagement Executive to bridge project coordination, service delivery and customer success. You will work with sales, technical and leadership teams to keep clients informed and resourced.

The role offers a hybrid pattern with 2–3 days on site in Moorgate, London, and funded AgilePM and ITIL certifications, with a clear path to Service Delivery Manager or Project Manager.

Qualifications

• 1–3 years in a customer-facing, project coordination, or account support role.
• Strong organisational skills and excellent communication.
• Comfortable managing multiple priorities and picking up the phone.
• Experience in IT, networking, or technology is a bonus — not essential.

Responsibilities

• Coordinating client projects — plans, milestones, and stakeholder updates
• Monitoring service performance and producing client reports
• Building and maintaining strong customer relationships
• Supporting onboarding and customer adoption activities
• Identifying opportunities for service improvement and upsell
• Maintaining CRM records and operational documentation

Skills

Project coordination

Customer communication

CRM management

Stakeholder management

Organisational skills

Tools

CRM software

Job description

E1 Partners in London is seeking a Customer Engagement Executive to bridge project coordination, service delivery and customer success. You will work with sales, technical and leadership teams to keep clients informed and resourced.

The role offers a hybrid pattern with 2–3 days on site in Moorgate, London, and funded AgilePM and ITIL certifications, with a clear path to Service Delivery Manager or Project Manager.