Hybrid Customer Champion - Support Pro

Personal Group; Milton Keynes; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Travel insurance

Enhanced parental leave

Online GP

Job summary

Personal Group is hiring a Customer Champion in Milton Keynes for a hybrid role (2 days onsite). The position offers a 12-month fixed-term contract with a salary range of £26,000 to £27,500 per year.

You will deliver exceptional service to Personal Group customers, managing inquiries via phone and email with warmth and efficiency. The role requires customer service experience, strong communication skills, and the ability to work under pressure while maintaining relationships.

Qualifications

• Experience in a customer service environment.
• Able to establish and maintain good working relationships.
• Ability to perform well under pressure and manage conflicting priorities.
• Excellent verbal and written communication skills.
• Customer focus – the genuine desire to understand customer needs and respond accordingly.
• Proficient in Excel and Word.

Responsibilities

• Handle inbound and outbound telephone and email inquiries with professionalism and warmth.
• Proactively handle customer inquiries including claims, amendments, cancellations, and premium queries.
• Resolve customer queries at the first point of contact.
• Represent the company’s values in every interaction, building enduring relationships with customers and colleagues.

Skills

Customer service

Relationship building

Under pressure

Verbal and written comms

Customer focus

Excel

Word

Job description

Personal Group is hiring a Customer Champion in Milton Keynes for a hybrid role (2 days onsite). The position offers a 12-month fixed-term contract with a salary range of £26,000 to £27,500 per year.

You will deliver exceptional service to Personal Group customers, managing inquiries via phone and email with warmth and efficiency. The role requires customer service experience, strong communication skills, and the ability to work under pressure while maintaining relationships.