Claims Support - 50/50% Hybrid - Reading

Guardian1821; Reading; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private Medical Insurance

Company Pension Scheme

Private dental insurance

Electric Vehicle Salary Sacrifice

Cycle to Work scheme

Comprehensive Europe and Worldwide旅行保険

Medical Cash Plan

Gym memberships

24/7 GP service

25 days holiday

Job summary

Guardian is seeking an experienced Claims Support candidate to assist our Claims Specialists in managing a portfolio of Life, Critical Illness and Disability claims. You will engage with customers, financial advisers and third parties by phone and email, supporting workflow and diary management to ensure smooth operations.

The role requires strong customer service, clear communication, and collaborative problem solving, with a focus on improving claims processes while complying with regulatory

Qualifications

• Great customer service skills with a passion to achieve the best outcome for the customer.
• Proactive and collaborative by nature, able to navigate ambiguity and drive improvements across the claims proposition.
• Knowledge of the UK protection insurance market and regulatory environment.
• Excellent verbal and written communication skills.
• Strong planning and organisational skills.

Responsibilities

• Support Claims Specialists in managing Life, Critical Illness and Disability claims with a high level of accuracy.
• Manage Premium Waiver and Fracture claims within an agreed claims authority as required.
• Carry out daily tasks such as managing the claims phone line, inbox and diary to support operations.
• Communicate with clients, advisers and third parties by email and telephone.
• Develop, review and update claims processes to improve operational performance.
• Adhere to financial, FOS, regulatory, legal and industry guidelines including DPA.
• Input and maintain claims data.
• Promote the Claims Department across the business.

Skills

Customer service

Communication skills

Planning & organisation

Team collaboration

Job description

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.

We are looking for an experienced and detail orientated Claims Support candidate to join our team.

What does an individual in Claims Support do?

Working in our growing team you’ll be responsible for supporting our Claims Specialists in managing a portfolio of Life, Critical Illness and Disability claims. This will involve communicating with customers, financial advisers and other third-party service providers by phone and email. You’ll also need to carry our regular tasks such as managing our workflow and claims diary to support the smooth operational running of the team, as well as managing Premium Waiver and Fracture Claims

Your responsibilities include but will not be limited to:

• Supporting the Claims Specialists in managing all aspects of Life, Critical Illness and Disability claims in accordance with Guardian’s operating processes and agreed claim’s philosophy with a high level of accuracy
• Managing other claims such as Premium Waiver and Fracture claims within an agreed claims authority as required
• Carrying out tasks daily such as managing the claims phone line, claims inbox and claims diary to support the operational running of the claims team
• Communicating with clients, advisers, and third parties such as GP surgeries and hospitals by email and telephone
• Developing, reviewing, and updating claims processes and procedures and identifying ways to continually improve the operational performance of the Claims team
• Adhering to current financial, FOS, regulatory, legal and industry guidelines in processing claims, including DPA.
• Inputting and maintaining claims data
• Promoting the Claims Department across the business

Who are we looking for?

You will have experience of and be able to demonstrate:

• Great customer service skills with a passion and desire to achieve the best outcome for the customer
• A proactive and collaborative nature, with the ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition
• Knowledge of the UK protection insurance market and regulatory environment to support this experience, you’ll have special skills or qualities such as;

• Excellent cmmunication skills, both verbal and written
• Strng planning and organisational skills

What’s in it for you?

• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme
• Access to several employee discounted schemes to suit your lifestyleincluding but not limited to:
  • Private dental insurance
  • Electric Vehicle Salary Sacrifice Scheme
  • Cycle to Work scheme
  • Comprehensive Europe and Worldwide Travel Insurance
  • Medical Cash Plan
  • Gym memberships
  • Access to 24/7 GP service for you and your family
  • 25 days holiday with the option to purchase more

We are an equal opportunities employer and welcome applications from all backgrounds, identities and experiences and we actively promote equal opportunities in our recruitment process.

Most of our vacancies can be offered on a hybrid basis, working 50% of your working time per month from the office. We can also consider flexible working. Should you wish to learn more about the role, or have any questions, please contact our HR Team via [e-mail].