Hybrid Credit Controller (12-Month Contract)

Recruitment Solutions (NW) Ltd; Lancashire; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Recruitment Solutions (NW) Ltd is seeking an experienced Credit Controller for a 12-month contract based in Southport. You will manage customer accounts, reduce debt, and ensure timely payments. The role involves invoicing, credit control procedures, credit checks, and payment plan monitoring.

You will liaise with customers, handle card payments, and generate aged debt reports while supporting the team and providing cover during holidays. Hybrid working is available after probation.

Qualifications

• Strong commitment to delivering excellent customer service.
• Excellent verbal and written communication skills.
• Able to work independently as well as in a team.
• Capable of working under pressure and meeting deadlines.
• Strong organisational and time-management skills.
• Excellent attention to detail and problem-solving abilities.
• Intermediate-level Microsoft Excel skills.
• Credit control or finance experience preferred but not essential.

Responsibilities

• Providing invoices, credit notes and statements to customers.
• Following collection procedures to minimise bad debt.
• Monitoring customer credit limits and spend; obtaining credit reports if required.
• Liaising with internal and external customers to resolve account and payment queries.
• Agreeing and monitoring customer payment plans.
• Generating aged debt reports and contacting customers to secure overdue payments.
• Taking customer card payments.
• Credit checking and processing new customer accounts.
• Processing direct debit forms.
• Reconciling customer accounts and investigating discrepancies.
• Chasing outstanding remittances.
• Using multiple in-house systems alongside Microsoft Office and Microsoft Teams.
• Providing cover for colleagues during annual leave and supporting the wider team.

Skills

Customer service

Verbal and written communication

Independent working

Working under pressure

Organisational skills

Attention to detail

Excel skills

Credit control experience

Tools

Microsoft Office

Microsoft Teams

Job description

Recruitment Solutions (NW) Ltd is seeking an experienced Credit Controller for a 12-month contract based in Southport. You will manage customer accounts, reduce debt, and ensure timely payments. The role involves invoicing, credit control procedures, credit checks, and payment plan monitoring.

You will liaise with customers, handle card payments, and generate aged debt reports while supporting the team and providing cover during holidays. Hybrid working is available after probation.