Hybrid Creative Operations Director: Lead & Deliver

Williams Lea; Greater London; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

25 days holiday

Salary sacrifice schemes

Life Assurance

Private medical insurance

Dental Insurance

Health Assessments

Cycle-to-work

Discounted gym memberships

Referral scheme

Job summary

Williams Lea, a global provider of technology-enabled business and marketing services, is seeking a Creative Operations Director in London to lead integrated creative services and drive operational excellence. This hybrid role requires strategic leadership across design, motion, and film, collaborating with the Global Creative Director to align delivery with client objectives.

Reporting into senior leadership, you will shape service delivery, implement continuous improvement, and grow the team

Qualifications

• Experienced Creative Account Manager ready for next step into a demanding role.
• Pragmatic adopter and approach to AI.
• Capable of developing and implementing strategic objectives.
• Strong commercial awareness, ability to plan and negotiate.
• Detail-oriented outlook.
• Self-motivated, able to work autonomously.
• Understands Williams Lea company values and business objectives and is able to deliver against them.
• Able to manage, motivate and develop a diverse team.

Responsibilities

• Gather and analyse client feedback to inform creative process improvements
• Partner with client leads to identify growth opportunities and improve delivery
• Responsible for strategic operational planning across the account
• Identity new services and manage those from sale through to implementation and management
• Implement tools and systems to improve team efficiency, quality and visibility
• Responsible for Operational Excellence and client satisfaction
• Oversee the creative workflow highlighting potential risks to the client
• Analyses data and reports that give insight into how to adjust to improve the service
• Proven experience in growing services and identifying new ones
• Track Williams Lea and client budgets and POs across all creative projects
• Work on month‑end activities and invoicing
• Responsible for contractual governance

Skills

Creative Account Manager

AI adoption

Strategic objectives

Commercial awareness

Attention to detail

Self-motivated

Values alignment

Team leadership

Job description

Williams Lea, a global provider of technology-enabled business and marketing services, is seeking a Creative Operations Director in London to lead integrated creative services and drive operational excellence. This hybrid role requires strategic leadership across design, motion, and film, collaborating with the Global Creative Director to align delivery with client objectives.

Reporting into senior leadership, you will shape service delivery, implement continuous improvement, and grow the team