Creative Operations Director

Williams Lea; City Of London; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Cycle-to-work scheme

Discounted gym memberships

Job summary

Williams Lea is hiring a Creative Operations Director in London to lead the delivery of integrated creative services. You will ensure operational excellence, align output with client objectives and business strategy, and drive continuous improvement across teams.

You will partner with the Global Creative Director, manage client engagements, and steer service delivery, growth opportunities, and governance in a fast-paced environment.

Qualifications

• Strong project management and delivery skills.
• Experience leading creative production and campaigns.
• Proven stakeholder management and client engagement ability.

Responsibilities

• Gather and analyse client feedback to inform process improvements.
• Partner with client leads to identify growth opportunities and improve delivery.
• Strategic operational planning across the account.
• Identify new services and manage from sale through implementation.
• Implement tools and systems to improve team efficiency and visibility.
• Oversee budget tracking and month-end invoicing.

Skills

Project management

Creative production

Stakeholder management

Leadership

AI in marketing ops

Job description

Creative Operations DirectorSalary: £80,000 per annum, plus company benefitsAddress: E14, LondonContract: Fixed Term Contract (12 months), Full TimeHours: 37.5 hours per weekShifts: Monday to Friday between 08:00-18:00Break: 1 hour unpaid lunchWork model: Hybrid - 4 days per week in the office and 1 day per week working remotelyWilliams Lea are seeking a Creative Operations Director to join our team!Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact. Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide.Job PurposeThe Creative Operations Director is responsible for leading the delivery of integrated creative services, ensuring operational excellence, and aligning creative output with client objectives and business strategy. Working closely with the Global Creative Director, the role combines strategic leadership, client partnership, and operational oversight to drive high-quality delivery, optimise service models, implement continuous improvement initiatives, and support the growth and development of the team.The successful candidate will bring a strong creative background across disciplines such as design, motion graphics, and film, together with proven experience in leadership, project delivery, stakeholder management, and client engagement. They will play a key role in shaping service delivery, fostering innovation and best practice, and ensuring Williams Lea continues to provide a world-class service that supports client growth and evolving business needs.Key ResponsibilitiesGather and analyse client feedback to inform creative process improvementsPartner with client leads to identify growth opportunities and improve deliveryResponsible for strategic operational planning across the accountIdentity new services and manage those from sale through to implementation and managementImplement tools and systems to improve team efficiency, quality and visibilityResponsible for Operational Excellence and client satisfactionOversee the creative workflow highlighting potential risks to the clientAnalyses data and reports that give insight into how to adjust to improve the serviceProven experience in growing services and identifying new onesTrack Williams Lea and client budgets and POs across all creative projectsWork on month-end activities and invoicingResponsible for contractual governancePersonal attributesStrategic thinker with the ability to balance long-term vision and operational priorities.Personable and approachable, maintaining a positive, professional presence and highly engaged communication style.Strong listener with a naturally inquisitive mindset, able to probe beyond surface-level information, challenge assumptions, and seek clarity when needed.Confident communicator who is comfortable leading discussions, influencing stakeholders, and driving outcomes.Inspirational people leader, capable of motivating and guiding teams through demanding and fast-paced periods while upholding Williams Lea's values and culture.Key CompetenciesProven project management and delivery skillsFluency across the marketing ops stack - creative production and campaign deliveryQuality communication at all levelsClient FocusLeading the TeamPlanning and OrganisingDelivering against strategic objectivesEssential SkillsExperienced Creative Account Manager ready for next step into a demanding rolePragmatic adopter and approach to AICapable of developing and implementing strategic objectivesStrong commercial awareness, ability to plan and negotiateDetail-orientated outlookSelf motivated, able to work autonomouslyUnderstands Williams Lea company values and business objectives and is able to deliver against themAble to manage, motivate and develop a diverse teamUsing AI in your applicationWe’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.Rewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays (pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statement