Design Operations Lead — Hybrid London

Gen Digital Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Unlimited PTO

Tuition reimbursement

Wellness stipend

Stock purchase plan

Adoption assistance

Job summary

Gen Digital is seeking a Design Operations Lead in London to oversee the day-to-day operations of our global product design organisation. This hybrid role requires three days in the office and a passion for scaling design teams.

You will partner with designers, researchers and cross-functional peers to improve workflows, tools and documentation, bringing clarity to planning, handoffs and reviews while boosting visibility, consistency and outcomes for customers.

Qualifications

• Education: a degree or equivalent practical experience in design operations, UX, project or programme management, business, or a related field.
• 5-7 years of experience in design operations, UX programme coordination, project management, or a related role
• Experience supporting a design, research, product, or similarly collaborative team in a complex organisation
• Experience improving workflows, planning cadences, documentation, or operational systems
• Experience working with modern design and delivery tools, including Figma, JIRA, ClaudeCode

Responsibilities

• Drive and facilitate core planning and collaboration cadences, including sprint planning, milestone reviews, retrospectives, and design critiques
• Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies that improve visibility and reduce friction
• Partner with design leads to create clear timelines, milestone plans, and delivery checkpoints that support accountability and informed decision-making
• Own and evolve project-tracking systems such as JIRA and Figma ensuring they remain useful, current, and aligned to team needs
• Maintain team documentation, briefs, review records, and other operational resources so that information is easy to find and act on
• Create structure around design handoffs, stakeholder reviews, and team rituals to empower designers and improve cross-functional collaboration
• Support continuous improvement through feedback loops, retrospective facilitation, and structured iteration on processes and ways of working

Skills

Strong communication

Collaboration skills

Organisation

Planning and facilitation

Process improvement

Tooling and documentation

Education

Bachelor’s degree or equivalent (design ops/UX/PM)

Tools

Figma

JIRA

ClaudeCode

Job description

Gen Digital is seeking a Design Operations Lead in London to oversee the day-to-day operations of our global product design organisation. This hybrid role requires three days in the office and a passion for scaling design teams.

You will partner with designers, researchers and cross-functional peers to improve workflows, tools and documentation, bringing clarity to planning, handoffs and reviews while boosting visibility, consistency and outcomes for customers.