Hybrid Consumer Claims Manager

Rokstone Underwriting; Greater London; Híbrido; GBP 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive benefits package

Flexible work environment

Opportunities for career development

Resumo da oferta

An established international underwriting service in Greater London seeks a Consumer Claims Manager. This role involves leading the consumer claims team, ensuring operational excellence and compliance with regulatory standards. Candidates should possess significant experience in claims management within an MGA environment, alongside strong leadership and analytical skills. A CII qualification is required, and a customer-focused mindset is essential. The company promotes a hybrid working model and prioritizes employee development.

Qualificações

• Significant experience in consumer insurance claims management within an MGA, TPA, insurer, or broker environment.
• Strong understanding of delegated authority frameworks and capacity provider expectations.
• Excellent knowledge of UK insurance regulation, FCA requirements, and Consumer Duty.
• Proven leadership skills with experience managing claims teams or senior handlers.
• Ability to interpret claims data, identify trends, and implement improvements.
• Exposure to multiple consumer product lines.

Responsabilidades

• Lead and oversee the end-to-end claims function for consumer insurance.
• Manage the consumer claims team, ensuring adherence to service-level agreements.
• Implement claims handling best practices and ensure continuous improvement.
• Monitor claims trends, fraud indicators, and loss ratios.
• Ensure compliance with FCA regulations and internal policies.
• Produce regular MI reports covering claims performance and operational KPIs.

Conhecimentos

Customer-centric mindset

Analytical and data-driven

Strong communication and negotiation skills

Decision-making under pressure

Team leadership and coaching

High attention to detail

Problem-solving and continuous improvement orientation

Formação académica

CII qualifications (Cert CII, Dip CII, or ACII)

Ferramentas

Digital claims platforms

Automation tools

Descrição da oferta de emprego

An established international underwriting service in Greater London seeks a Consumer Claims Manager. This role involves leading the consumer claims team, ensuring operational excellence and compliance with regulatory standards. Candidates should possess significant experience in claims management within an MGA environment, alongside strong leadership and analytical skills. A CII qualification is required, and a customer-focused mindset is essential. The company promotes a hybrid working model and prioritizes employee development.