Hybrid Claims Operations Lead – Governance & Improvement

CNA Hardy; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

CNA Hardy is recruiting a Claims Operations Manager to oversee governance and continuous improvement across claims processes in London or Manchester. The role focuses on optimizing operations, audits, and remediation actions while driving efficiency and reducing leakage.

You will lead supplier governance, subrogation, and recoveries, and report on management information to build capability across the Claims function. Strong Excel skills and regulatory awareness are essential.

Qualifications

• Experience in claims optimisation or transformation.
• Strong governance knowledge and regulatory awareness.
• Proven ability to lead cross-functional stakeholder groups.
• Analytical thinker comfortable with numerical data and metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee operational governance across Claims Operations.
• Lead audits, regulatory obligations and remediation actions.
• Drive continuous improvement to increase efficiency and reduce leakage.
• Manage supplier and recovery oversight including subrogation and third-party performance.
• Provide clear management information and lead capability-building within Claims.

Skills

Claims operations

Governance

Stakeholder leadership

Analytical thinking

Communication

Tools

Excel

Job description

CNA Hardy is recruiting a Claims Operations Manager to oversee governance and continuous improvement across claims processes in London or Manchester. The role focuses on optimizing operations, audits, and remediation actions while driving efficiency and reducing leakage.

You will lead supplier governance, subrogation, and recoveries, and report on management information to build capability across the Claims function. Strong Excel skills and regulatory awareness are essential.