Hybrid Communications Manager: Member & Employee Engagement

PPL; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working hours

Work from anywhere up to two weeks per

Private medical insurance

Life assurance

Health cash plan

Music activity allowance

Free breakfasts and fruit

Discounts for wellbeing

Season ticket loans

Regular socials & music events

Annual non-contractual bonus

Job summary

PPL in London (Soho) is seeking a Communications Manager for Member & Employee Communications. The role focuses on turning complex information into clear, engaging messages for both members and staff in a hybrid setup (minimum 3 days in the office).

You will partner with stakeholders, shaping messages, planning campaigns and using insight to drive engagement and clarity across channels.

Qualifications

• Strong experience across more than one area of communications.
• Experience communicating business improvement or transformation to internal and external audiences.
• Track record of developing and delivering communications plans and campaigns aligned to objectives.
• Excellent writing, editing and storytelling skills.
• Strong stakeholder management with the confidence to challenge constructively.
• Excellent planning, prioritisation and project management skills.
• Strategic, audience-led approach with hands-on delivery.
• Experience in a member, customer or service-focused organisation would be an advantage.

Responsibilities

• Develop and deliver audience-led communication plans and content for members and employees.
• Build trusted stakeholder relationships and provide clear, evidence-based advice.
• Coordinate with project teams to define objectives, audiences, messages, channels and success measures.
• Plan and deliver internal communications supporting priorities, engagement and leadership messaging.
• Collaborate with the Member Experience Manager to improve the member journey and communicate value.
• Manage the employee and member communications calendar, sequencing work and flagging risks.

Job description

PPL in London (Soho) is seeking a Communications Manager for Member & Employee Communications. The role focuses on turning complex information into clear, engaging messages for both members and staff in a hybrid setup (minimum 3 days in the office).

You will partner with stakeholders, shaping messages, planning campaigns and using insight to drive engagement and clarity across channels.