Audience‑Led Communications Manager – Members & Staff

PPL; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working hours

Private medical insurance

Life assurance

Job summary

PPL is seeking a Communications Manager for Member & Employee Communications in Soho, London. This hybrid role blends strategic planning with hands-on delivery to improve member and employee experiences. You will craft clear stories, manage campaigns and partner with stakeholders to align communications with organisational priorities.

You will lead on internal and external messaging, support change initiatives, and help build a trusted communications function across the organisation.

Qualifications

• Experience across employee, member or customer communications.
• Experience communicating business improvement or transformation to audiences.
• Proven ability to develop and deliver communications plans and campaigns.
• Excellent writing, editing and storytelling skills.
• Strong stakeholder management and ability to challenge constructively.
• Excellent planning, prioritisation and project management.
• Strategic, audience-led approach with hands-on delivery.

Responsibilities

• Develop audience-led communication plans and content for members and employees.
• Build relationships with stakeholders and provide clear advice.
• Coordinate with project teams to clarify objectives, audiences and channels.
• Deliver internal communications to support priorities and leadership messages.
• Manage the communications calendar and identify risks early.
• Create high-quality content across channels (presentations, videos, campaigns).
• Measure impact using insight and feedback to improve results.

Skills

Experience in multi-channel comms

Audience-led storytelling

Stakeholder management

Campaign planning

Content creation

Change and transformation comms

Job description

PPL is seeking a Communications Manager for Member & Employee Communications in Soho, London. This hybrid role blends strategic planning with hands-on delivery to improve member and employee experiences. You will craft clear stories, manage campaigns and partner with stakeholders to align communications with organisational priorities.

You will lead on internal and external messaging, support change initiatives, and help build a trusted communications function across the organisation.