Hybrid Collections Agent

Red Recruitment; Banbury; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading recruitment agency in Banbury is seeking a Collections Agent on a temporary basis. The role involves handling customer queries, negotiating payment plans for outstanding balances, and requires strong customer service and communication skills. Ideal candidates will have previous experience in customer service and an empathetic approach. The position offers a salary of £12.21 per hour with hybrid working options.

Qualifications

• Previous customer service experience is required.
• Experience in financial services or collections is beneficial.
• Excellent communication skills are essential.

Responsibilities

• Handle and resolve customer queries across multiple channels.
• Make phone calls and send emails to reach customers with past due accounts.
• Negotiate payment plans with customers to recover outstanding balances.

Skills

Customer service experience

Communication skills

Empathetic approach

Job description

Overview

Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for a Collections Agent to join their team on a temporary basis.

Benefits and Package

• Salary: £12.21 per hour
• Hours: 2 week shift pattern
• Contract Type: Temporary
• Location: Banbury
• Start date: ASAP
• Hybrid Working

Responsibilities

• Handle and resolve customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution.
• Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
• Assessing customer account details to understand the delinquency status and identify potential collection strategies
• Negotiating payment plans with customers to recover outstanding balances in a timely manner
• Addressing customer concerns and resolving billing disputes when necessary

Qualifications

• Previous customer service experience
• Experience working within financial services, collections or retail finance would be beneficial
• You should have excellent communication skills as you will be speaking to a range of people
• Having an empathetic approach is required due to the nature of the calls
• You should have a passion for helping customers

If you are interested in this position and have the relevant experience required then please apply now, we would be pleased to speak with you!

Red Recruitment (Business)