Hybrid Client Success & Technical Support Specialist

Eventogy; Greater London; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme

Gym membership

Job summary

Eventogy is seeking a hands-on support and client-service professional for its London team. You will handle technical and application support for a SaaS platform used by banks, law firms and manufacturers, resolving issues and guiding clients through complex configurations.

You will also manage hosted events for clients, building branded event websites, running registrations, and configuring engagement tools. The role requires strong liaison with engineering and product and a proactive attitude.

Qualifications

• At least two years in technical or application support for a software product, ideally B2B SaaS.
• Comfortable on the phone with a frustrated senior stakeholder, and able to write an email a busy client will actually read.
• You know the difference between closing a ticket and solving a problem.

Responsibilities

• Handle support requests and incidents by email and phone, within SLA, from first response to resolution
• Troubleshoot properly: ask targeted questions, reproduce the problem, and determine if it is configuration, user error or a defect
• Write clear, reproducible bug reports for engineering and keep the client informed while the fix is in progress
• Build and maintain branded event websites on the Eventogy platform for managed-service clients
• Run attendee registration and communications through the platform's CRM tools
• Configure live engagement tools: event apps, polling, Q&A, messaging walls and push notifications
• Produce tailored reports from the Eventogy analytics suite
• Run training sessions for new client users and write Help Centre guides that stop repeated questions

Skills

Technical support

Client communication

Issue troubleshooting

B2B SaaS

Tools

Zendesk

Jira

Eventogy platform

AI tools

Job description

Eventogy is seeking a hands-on support and client-service professional for its London team. You will handle technical and application support for a SaaS platform used by banks, law firms and manufacturers, resolving issues and guiding clients through complex configurations.

You will also manage hosted events for clients, building branded event websites, running registrations, and configuring engagement tools. The role requires strong liaison with engineering and product and a proactive attitude.