Trading AI Support Engineer – Client‑Facing Tech Advisor

Client Server Limited; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Stock options

25 days holiday

Pension

Job summary

Client Server Limited is seeking an Application Support Engineer / Consultant in London with hybrid working options. You will act as the trusted technical advisor to energy trading clients, resolving complex issues and guiding product enhancements while coordinating with product and engineering teams.

You’ll own the customer relationship through onboarding, training and ongoing support, with opportunities to influence platform direction and drive successful integrations.

Qualifications

• Experience in a technical, client-facing role such as Application Support, Technical Support or Solutions Consultant.
• Strong troubleshooting and problem-solving skills for complex issues.
• Excellent communication and stakeholder management across technical and business teams.
• Good commercial awareness and ability to build trusted customer relationships.
• Interest in AI and its commercial use, plus personal projects/tools.

Responsibilities

• Own the technical relationship throughout the customer lifecycle, ensuring environments are reliable and high performing.
• Lead onboarding, product training and workflow optimisation with clients.
• Investigate incidents and coordinate resolution while engaging Product/Engineering teams.
• Support pre-sales with technical feasibility, integration requirements and implementation planning.

Skills

Client-facing

Troubleshooting

Communication

Stakeholder management

Commercial awareness

AI interest

Job description

Client Server Limited is seeking an Application Support Engineer / Consultant in London with hybrid working options. You will act as the trusted technical advisor to energy trading clients, resolving complex issues and guiding product enhancements while coordinating with product and engineering teams.

You’ll own the customer relationship through onboarding, training and ongoing support, with opportunities to influence platform direction and drive successful integrations.